This site uses cookies. To find out more, see our Cookies Policy

PT Home Valet- Supervisor in Plano, TX at Valet Living

Date Posted: 1/25/2018

Job Snapshot

Job Description



Grow as We Grow and Take Your Career to New Heights!

Essential Duties

  • Receives client escalations and works with the team to troubleshoots issues for fast resolution
  • Supervises Home Valets and provides daily managerial tasks such as onboarding, training, performance etc.
  • Develop and manage Home Valet schedules
  • Assist in resident communication efforts
  • Maintain an atmosphere of warmth, personal interest and positivity
  • Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
  • Provide exemplary and timely customer service to residents, pets and community staff
  • Build relationships with client residents and community staff
  • Ensure we are following outlined protocol while providing amenity services to residents
  • Maintain a daily activity log for all services provided to residents in the community
  • Conduct any amenity services needed in the absence of a Home Valet, including pet walking, dry cleaning pickup/drop off, doorstep trash collection and package delivery
  • Manage and organize the delivery of resident packages by accepting packages, arranging the delivery of the package and notifying the resident
  • Ability to perform other duties as assigned by the District Manager Manage the community’s Valet Suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
  • Assist residents who come to the concierge suite to make a service request by entering that service request into the system
  • Assist residents with questions and requests related to their amenity services in person, through email and via phone
  • Ability to perform other duties as assigned by the District Manager
     

Qualifications

  • Must have a commitment to service excellence with a friendly and positive attitude
  • The ability to multi-task and handle various duties at one time
  • Time-management and problem-solving skills is essential
  • Good leadership skills with a servant mentality
  • Maintain a professional appearance and friendly attitude toward residents and community staff
  • Must have basic skills in Microsoft Office products
  • Able to keep up with the physical demands of being on your feet and walking for much of the day
  • Must be able to lift at least 25 pounds
  • Able to cope with inclement weather (rain, snow, cold, or heat wave, we walk through it all)
  • Must enjoy delighting all residents including pets and possess exemplary customer service skills
  • Must display excellent verbal and written communications skills
  • Attention to detail and quality
  • Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule
  • Own an iPhone with IOS 9 or newer or Android 6 or newer
  • Comfortable with downloading and using mobile apps
  • Must have a valid Driver’s License with a clean driving record
  • Wants to be part of a fun and growing company
     

Education & Experience Requirements

  • High school diploma or GED required
  • 5+ years of customer service experience in the hospitality industry
  • 2+ years of supervisory experience preferred
  • Experience working in a hotel or restaurant is a plus
  • Experience in the multifamily industry is a plus
  • Certification or degree in Hospitality Management is a plus

Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection.

Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check.  Valet Living is an Equal Opportunity Employer.