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Customer Service Representative in Tampa, FL at Valet Living

Date Posted: 1/25/2018

Job Snapshot

Job Description



Grow as We Grow and Take Your Career to New Heights!

JOB DESCRIPTION


The primary function of the Customer Service Representative is inbound and outbound calling for the Corporate office. The CSR will document all customer service calls, schedule services, and will initiate customer satisfaction surveys. The Customer Service Representative will also participate in other clerical duties to include (but not limited to) filing, reception work, replying to email requests, customer concerns, etc.


JOB DESCRIPTION

  • Responsible for performing inbound and outbound calls
  • Provide knowledgeable answers to questions about product, pricing and availability.
  • Work with internal departments to meet customer’s needs.
  • Escalate issues as needed to management team.
  • Perform other clerical duties to include (but not limited to) filing, reception work, answering reception phones, replying to email requests, customer concerns, etc.
  • Performs other duties as assigned

EDUCATION AND EXPERIENCE REQUIREMENTS

  • High School diploma required
  • A minimum of 2 years’ prior customer service / call center experience
  • Bilingual (English / Spanish) preferred, not required
  • Schedule flexibility: Monday - Friday
  • Availability to work evening and/or Saturday and Sunday shift on a team rotation.

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to follow written and verbal instructions
  • Creative Thinking
  • Strong customer service skills to include empathy, verbal communication, and follow-up.
  • Proficiency in typing and MS Office suite (Outlook / Word / Excel).
  • Prospecting skills – comfortable with repetitive work and cold calling
  • High energy, results driven attitude
  • Must be detail oriented with the ability to multi-task
  • Ability to demonstrate a professional demeanor at all time
  • Ability to speak clearly and project good voice tone
  • Ability to accurately document and present information during phone interactions

Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection.

Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check.  Valet Living is an Equal Opportunity Employer.