Lead Resident Concierge in San Antonio, TX at Valet Living

Date Posted: 12/22/2019

Job Snapshot

Job Description

Grow as We Grow and Take Your Career to New Heights!

Do you have a knack for providing top-level customer service?  Do you go the extra mile to ensure satisfaction for clients and guests?  Do you want to be part of a fun and growing company?  If so, this just might be the right opportunity for you!

As a Resident Concierge, you will work at the main entrance desk of our residential client communities and be the first to meet residents with a warm welcome first impression. Our ideal candidate will be able to provide excellent customer service and be effortlessly handle resident requests with the goal of providing a Standard-Setting resident experience.

Pay: $15-$17 Hourly

Work Schedule: Open 24 Hours Operation- Must be flexible to work all shifts Weekdays and Weekends. Day - 7am - 3pm Evening 3pm - 11pm and Overnight 11pm - 7am

Essential duties include:

  • Welcome customers upon entrance with a warm welcome
  • Act as point of reference for resident who need assistance, reservations and information attending to their needs and requirements
  • Understand resident’s needs and provide them with personalized solutions and suggestions.
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, and transportation upon requests from residents
  • Acquire extensive knowledge of the premises and the nearby venues and businesses
  • Possess problem-solving ability with the ability to find appropriate resolutions for Resident complaints
  • Answer phone inquiries handling requests as needed

You are a good fit if you have the following education, experience, and skills:

  • High school diploma or GED required
  • 1-2 years of customer service experience in the hospitality industry
  • Experience working as a concierge in a hotel or luxury condominium is a plus
  • Experience in the multifamily industry is a plus
  • Must have a commitment to service excellence with a friendly and positive attitude
  • The ability to multi-task and handle various duties at one time
  • Time-management and problem-solving skills is essential
  • Maintain a professional appearance and friendly attitude toward residents and community staff
  • Must have excellent skills in Microsoft Office products
  • Able to keep up with the physical demands of being on your feet and walking for much of the day
  • Must be able to lift at least 25 pounds
  • Must enjoy delighting all residents including pets and possess exemplary customer service skills
  • Must display excellent verbal and written communications skills
  • Attention to detail and quality
  • Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule
  • Own an iPhone with IOS 9 or newer or Android 6 or newer
  • Comfortable with downloading and using mobile apps
  • Must have a valid Driver’s License with a clean driving record
  • Wants to be part of a fun and growing company

We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members. 

  • Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
  • Tax advantages through healthcare savings and flexible spending accounts
  • Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
  • 401k plan with a generous company matching contribution
  • Generous paid time off program in which benefits increase along with your tenure with the company
  • Support of continued education through tuition reimbursement
  • Associate and family assistance program
  • Associate discount programs
  • Referral bonus program
  • Rewards and recognition program 


Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection.

Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check.  Valet Living is an Equal Opportunity Employer.


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