Job Description

Job Summary

As a District Manager, you will be responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for 15-25 Service Valets within an assigned district.  You’ll work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties. 

We offer a competitive starting base pay, quarterly bonus and company provided truck.

This position requires willingness to work a split shift schedule which includes approximate hours in the morning from 8:30am-12:30pm and evening from 7:00pm-11:00pm, depending on needs.

Essential duties include:

Daily Operations

• Provide on-call support to Service Valets and communities within split shift schedule
• Responsible for recruiting, hiring and onboarding Service Valets
• Responsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned properties
• Effectively plan, organize and manage time
• Inspect properties regularly for resident and Service Valet compliance
• Responsible for creating and managing schedule for part-time workforce
• Manage a labor budget of up to $150k depending on number of assigned properties

Customer Retention

• Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service
• Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
• Promote and educate property staff on any/all new service offerings from Valet Living

Organizational Activities

• Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
• Ensure daily delivery of iValet reports to designated property staff members
• Collaborate with internal business partners; finance, human resources, marketing, operations, and IT
• Keep timely/accurate customer, associate and operational records
• Acts in accordance with organizational and quality standards
• Discusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunities

Service/Support

• New community launches, including container distributions
• Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.)
• Drive to properties within assigned district/region up to 50% of the work day

You are a good fit if you have the following experience, education, and skills:

• High school diploma or GED equivalent
• Multi-location management experience of dispersed workforce
• Customer service, and prior people management experience (preferred in a part-time workforce)
• Proficiency in MS Word, Outlook, Excel & Power Point
• Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
• Unwavering work ethic, integrity and sense of accountability
• Ability to manage stress and adapt to changing environment; comfortable with complexity
• Ability to perform effectively in environments with frequent workload changes and competing demands
• Effectively communicate with others both verbally and written
• Build effective teams, hold self/others accountable

Special Conditions of Employment

• Valid driver license and good driving record
• Ability to pass a background check and drug screen
• Ability to operate a motor vehicle and drive for periods of time
• Ability to work outdoors, and drive in changing weather conditions
• Flexibility to work split schedule and/or be on call during irregular hours depending on business needs

Physical Requirements

• Ability to lift up to 50 lbs.
• Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs
• Bend at waist and lift over shoulder
• Bend at knees and lift over shoulder
• Lift arms shoulder height
• Ability to walk distance of property, and be exposed to disagreeable odors

We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members. 

• Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
• Tax advantages through healthcare savings and flexible spending accounts
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
• 401k plan with a generous company matching contribution
• Generous paid time off program in which benefits increase along with your tenure with the company
• Support of continued education through tuition reimbursement
• Associate and family assistance program
• Associate discount programs
• Referral bonus program
• Rewards and recognition program 

CB19 #GD19

Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection.

Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check.  Valet Living is an Equal Opportunity Employer.